These terms set out how we work with you — from the moment you book with us to the moment your gear is returned, immaculate, to your door.
01About Us
Little Valet is a premium baby gear cleaning service operating from 274 Kensington High Street, London W8 6ND. We clean prams, pushchairs, car seats, bassinets, carriers, Next to Me cribs and Moses baskets for families across London.
Little Valet is a trading name of Great Offers Limited, a company registered in England and Wales, with its registered office at 71–75 Shelton Street, London, WC2H 9JQ.
In these terms, "we", "us" and "our" refer to Great Offers Limited trading as Little Valet. "You" refers to the customer booking our service.
02Booking & Confirmation
Bookings can be made via WhatsApp, phone, or through our website. Your booking is confirmed once we have agreed a collection date and you have received our written confirmation (WhatsApp or email).
By booking with us, you confirm that the items being cleaned are your property, or that you have the owner's permission to have them cleaned on their behalf.
03Pricing & Payment
All prices are agreed with you at the time of booking. If, on collection, the item differs materially from what was described (for example, a travel system rather than a single pram), we will confirm any updated price with you before proceeding.
Payment must be made in full before delivery, via a secure Stripe payment link sent to you by WhatsApp or email. All prices quoted are the total price payable, inclusive of VAT where applicable. We reserve the right to withhold delivery until payment has been received in full.
04Collection & Delivery
We offer complimentary collection and delivery within our standard service area, which covers much of West, Central and North London. Collections outside this area may carry a travel supplement, agreed in advance.
A responsible adult (18+) must be present at both collection and delivery, or prior arrangements must be made for safe, authorised access. We cannot accept responsibility for items left unattended at a customer's request.
05Turnaround
Our standard turnaround is a few working days from collection. Turnaround times may be longer during peak periods (bank holidays, school breaks) or where an item requires additional treatment. Stated timescales are estimates, not guarantees, and we will always keep you informed if your item needs longer with us.
06Condition of Items
Our team will inspect each item at collection. Any pre-existing damage, significant wear, stubborn or set-in stains, mould, or structural defects will be noted and flagged to you — usually via WhatsApp, with photos — before we begin cleaning.
We reserve the right to decline an item we consider unsafe or unsuitable to clean (for example, items with structural damage, significant mould, or biohazard contamination). Where possible, we will offer alternatives.
07Our Products & Process
We use only baby-safe, non-toxic cleaning products throughout our process. Fabrics, harnesses, frames and wheels are treated according to our in-house method, designed to refresh and protect each item while respecting its manufacturer's guidance where available.
Waterproof and fabric protection treatments are available as an optional add-on and are quoted separately.
08Results & Reasonable Expectations
We aim to return every item to the highest possible standard — visibly refreshed, deeply cleaned, and beautifully presented. Some marks, however, are permanent and cannot be fully removed. These include, but are not limited to:
- Deep-set food, ink, paint or biological stains
- Sun-bleaching, fading or discolouration
- Mould damage to fabric fibres
- Heavy scuffs or scratches on frames and wheels
- Marks caused by incompatible prior cleaning products
Our commitment is to a significant, visible improvement in appearance and hygiene — not a "like new" finish where the item has been meaningfully altered by use.
09Car Seats & Safety-Critical Items
We do not disassemble, re-thread or modify the harness, buckles, straps or structural frame of any car seat. We clean fabric covers and surfaces in line with manufacturer guidance where available.
We are not responsible for the ongoing safety of any car seat that has previously been involved in an accident, is beyond its expiry date, or has been modified by the owner or a third party. If you are in any doubt about the continued suitability of a car seat, please consult the manufacturer directly before use.
10Liability
We treat every item in our care with the utmost attention. In the unlikely event of loss or damage directly caused by us during cleaning or transit:
- Our liability is limited to the reasonable repair or replacement value of the affected item, up to a maximum of £500 per job, unless agreed otherwise in writing.
- We are not liable for pre-existing damage, wear, defects, or issues flagged at collection.
- We are not liable for colour fading, shrinkage or fabric weakness where care labels are missing, illegible, or where the item has been previously cleaned with incompatible products.
All claims must be raised, in writing and with photographic evidence, within 7 days of delivery.
Nothing in these terms limits our liability for death, personal injury caused by our negligence, or any liability that cannot be excluded under English law.
11Cancellations & Changes
You may reschedule or cancel your booking free of charge up to 24 hours before the agreed collection time. Late cancellations or no-shows within 24 hours of collection may affect our ability to offer the same slot on future bookings.
Where you book with us via WhatsApp, telephone or our website, you have a statutory right to cancel the contract within 14 days, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, please notify us in writing (WhatsApp or email).
If you ask us to begin our service within this 14-day period — for example, by agreeing a collection date that falls within 14 days of booking — you acknowledge that you are requesting performance to begin before the cooling-off period ends, and that you will lose your right to cancel once the service has been fully performed. Where the service has only partly been performed before cancellation, you remain liable for a proportionate amount reflecting the work completed.
If we are unable to fulfil a booking for any reason on our side, we will contact you as early as possible to reschedule, and no fee will apply.
12Complaints
If you are not entirely satisfied with any aspect of our service, please contact us via WhatsApp or email within 7 days of delivery, with photographs where relevant. We aim to acknowledge every message within 2 working days and provide a full response within 10 working days. Our goal is always to resolve concerns fairly and promptly — most issues can be put right with a return visit, a re-clean, or a reasonable goodwill gesture.
13Privacy
We only collect the personal information needed to deliver our service: your name, contact details, collection and delivery address, and payment details (processed securely via Stripe). We process this information on the legal basis of performing our contract with you. We do not sell or share your data with third parties for marketing purposes. Full details, including your rights under UK GDPR, are available in our Privacy Policy.
14Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising in connection with our service will be subject to the exclusive jurisdiction of the English courts. Nothing in these terms affects your statutory rights as a consumer.
15General
Changes to these terms. We may update these terms from time to time. The current version will always be published at littlevalet.co.uk/terms/. Any material changes will apply only to bookings made after the update is published.
Events beyond our control. We are not liable for delays or failure to perform where caused by events reasonably beyond our control — including severe weather, public health emergencies, transport disruption, power outages, or the acts of third parties. In such cases, we will contact you as early as possible to reschedule.
Severability. If any part of these terms is found by a court to be unenforceable, the remainder of these terms will continue in full force and effect.
Third-party rights. No person other than you and us has any rights to enforce any term of this agreement.