Airlines ask for a written statement from a repair shop before they pay out. We inspect your pram, photograph the damage and provide a signed and stamped report confirming brand, model, value and age. Ready within 48 hours of drop off.
Get Your Damage Report — £30Most airlines request the same details in a repair shop statement. Our report covers each one.
When an airline damages a pram, pushchair or stroller in the hold, the claim rests on evidence. The airline wants proof of what the pram is, what it is worth, and whether it can be fixed. A written statement from a repair shop answers all three. Without it, claims stall. With it, most claims are straightforward. We see the same checklist again and again: brand, model, value, age, stamp and signature. That is exactly what our report provides.
Baggage handling bends pram frames more than it breaks anything else. A bent chassis often cannot be straightened without compromising the structure, and on many models the honest answer is a full chassis replacement. Where that costs more than the pram is worth, the report states the pram is beyond economical repair, which supports a claim for full replacement value. Where the damage is repairable, the report includes a repair quote instead, and airlines typically reimburse the repair cost.
The report includes a written repair quote for the airline. Labour starts from £50 and genuine parts are charged at cost. If you go ahead with the repair, the work carries a three-month warranty, and airlines typically reimburse the repair cost. See our full pram repair service for what we fix.
The report says so plainly, with the evidence to support it. That is the document airlines request before paying out replacement value. We do not recommend repairs that do not make financial sense. A pram with a compromised frame should be replaced, not patched.
The pram itself, dropped off with us for one to two days. If you have the original receipt, bring it or send a photo on WhatsApp. It is the cleanest evidence of the age and value of the pram and it strengthens the claim.
We only issue reports for prams we have physically inspected.
We assess and repair prams, pushchairs, buggies and strollers across the brands below. If yours is not listed, message us.
Once the claim is settled and the new pram arrives, protect it before the next trip. Our pram cleaning service includes an optional waterproof fabric protection treatment, and a travel bag is the single best defence against the hold. If the airline damage is limited to wheels or tyres, that is often a quick fix rather than a claim.
Message us with a photo of the damage. We will arrange your drop off today.
Get Your Damage ReportOr call us on 07957 955 457